Hertz
Bad Customer Service

A word-of caution about Hertz car rental at Charlotte NC Airport. On Sunday May 3 I came to come back my vehicle, with sufficient time for you to create my trip. I had been traveling to Europe, having a link in Philadelphia.

The return procedure was extraordinarily sluggish, as there is just one child examining the vehicles, but I'd it completed and was examined a complete one-hour before my trip period that was 5.50. Just like I had been strolling towards the bus-stop, the coach left for that final, but comprehending that the coach visit to the airport requires no more than 5 minutes, I had been not concerned.

Little did I understand, nevertheless, the next coach wouldn't appear for another TWENTY FIVE units. During this period, when I was receiving increasingly concerned, I reported towards the table staff. One-woman was very rude, and confirmed no-interest in assisting me. I expected her to contact the coach individuals and find out that which was the wait, but she'dnot. I recommended that the Hertz worker push me and another traveler who had been in an identical scenario towards the airport, but she declined.

In a nutshell, the following coach came, 25 minutes following the prior one had left. This really is as opposed to reported Hertz marketing, which guarantees normal coach accessibility from rental Go Back To Final. The coach driver explained he was ALONE operating that morning

I missed my trip, charging me more than $300 in rebooking and resort costs, and of course truly poor anxiety and pressure.

I've requested Hertz to pay me, but a “Customer Service” consultant (exactly what a laugh!) from the name of Sasha Thompson will not do so.

What must I do?

Dr David Barnwell

Murrells Inlet SC

Company: Hertz
Country: USA

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