Chuck Van Horn Dodge
Bob O'Connor Close Call / RIP OFF!

2001 Jeep Grand Cherokee Limited - Close Call!!! We ALMOST got RIPPED OFF!!!

I went to look at a 2001 Jeep Grand Cherokee Limited on June 23. This is for my son who will be getting his license soon. The Jeep was OK but needed new tires, brakes were squeaking, tranny hesitated when shifting into reverse. Power Moon Roof did not work, had to be opened and closed manually. Also... Body damage on rear passenger quarter panel, (dents and scuffed paint) and one of the Jeep emblems was missing from that rim.

Jeep was marked "sale price" as 7995? I was working with Bob O'Connor. (Look out for this guy - he had record sales in 2007 for a reason - HIGH PRESSURE sales person!) I told him it wasn't worth what they were asking so he wanted to go inside and talk.

We talked about the price, I offered 6800 (tax title & license included). He came back with 7400 and I got up to leave. The guys behind the desk were yelling "Go ahead Bob, give her the 6800" so he came down to my price and everything seemed OK.

The did the paperwork (we were prepared to pay cash). I expected the total to be approx. 7,000 (they said there was a $199.00 processing fee) Well... The total was over $7,500.00!!! There was NO WAY that I was going to sign a check for that.

Bob and the finance person positioned themselves near the door so I could not get up and leave the office. They told me I could write a check for $7,000 and another check for the balance - - - they would "hold it" for me for 45 days... No problem. I said NO I belive that is against my personal ethics. They offered to set up financing for the remaining balance. Again I said NO I will not take out a loan to buy a vehicle. They offered to let me put the balance on my credit card...

By this time, my Son was about to freak out. I had to do something, so I started to cry. I knew the security camera was on, so I kept crying and saying NO until they let me out of the office.

I was no more than 5 miles away when my cell phone was ringing... Bob wanted me to come back and look at a different Jeep that was less expensive... This guy is relentless!

BE WARE of this DEALERSHIP!!! They ARE liars, and will pressure you to buy!!! I will never go back there.

Company: Chuck Van Horn Dodge
Country: USA
State: Wisconsin
City: Plymouth
Address: 3000 Eastern Avenue
Phone: 9208936591

  <     >