LoJack Corporation
Customer Service Failure

I purchased a new car and had the dealer install LoJack on it in 2007. Shortly thereafter the system started sending false reports. I initially had it set up to call our daughter's home phone, our home phone and our cell phone. I had to remove our daughter's number from the contact list because of the false alerts.

I contacted LoJack and their solution was to operate one week with one "fob" and alternate "fobs" the next week. We even operated the car with no "fobs" in it. The results, according to their agent on the phone, were to try the "fob swapping" again. We have done the swapping several times.in fact, several times an alert was sent to LoJack from my car when both "fobs" were in the car with fresh batteries in them. From my knothole, the problem is either in the unit installed in the car or in both of the "fobs" (a solution I consider very unlikely).

I have called the company several times to get the run-around. I wrote Mr. Paul McMahon, the Director (of) Corporate Communications in March and his indifference is evidenced by his failure to reply.

All I want is for the unit to work as advertised, or take it out and give me my money back.

Company: LoJack Corporation
Country: USA
State: Maine
City: Westwood
Address: 200 Lowder Brook Drive
Phone: 7812514700

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