Anaheim Hills Tire - Goodyear Tire Store
Anaheim Hills Performed unnecessary work

On Saturday, Jun 13 my wife brought her 2009 Prius into Anaheim Hills Tire to have the oil changed and tires rotated. They had a promotion offering these services for around $25. During the service, my wife was told that she needs an "air filter" and a "Cabin Filter". Because she is not knowledgeable in how a dirty filter should look, she took their word for it and approved the filter replacements.

When I found out that she paid $65 for a "Cabin Filter" on a car with only 10,000 miles on it that is only driven on the highway with the climate system ALWAYS on RECIRCULATE I was FURIOUS.

I personally went to Anaheim Hills Tire on Sunday and spoke to the person that she dealt with, his name is John. I asked him why they replaced a filter on a 10,000 mile car. Then I demanded that they SHOW ME the filter that they took off her car. The service tech went through the dumpster and picked out all the filters he could find. (Most were very clean and demonstrate that they make a practice of replacing clean filters). He located the cabin filter that had been removed from my wife's car and it was absolutely in NEW CONDITION. When held up to the light it was totally clear except for the greasy smudges that it picked up from being in the dumpster.

I told John this was FRAUD. His voice started cracking and he asked me if I wanted a refund. I said "of course" and he refunded the charge.

The point here is that they rip-off unsuspecting customers by betraying their TRUST. A person not familiar with the mechanics of a car relies on the advice of the technicians just like a person relies on the expertise of his doctor.

I would not recommend these people to ANYONE and I will most likely pursue a complaint with the BAR, the BBB, and any local MEDIA who might be interested in further investigation.

Company: Anaheim Hills Tire - Goodyear Tire Store
Country: USA
State: California
City: Yorba Linda
Address: 19721 Esperanza
Phone: 7147771711

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