Brakes Plus
Held my car hostage after I refused their service

I went to Brakes Plus today because my front wheels needed new brake pads. I had been told this by the dealership, yet I thought I would get a better deal somewhere else. They offered a free inspection and I agreed. They said me it would be an hour. The inspection came back that I needed new pads, rotors, brake flush, transmission flush, and engine filter. I knew the fluids they said were required were bogus as I had just had the car into the dealership for this service. The quote was $514.00. I told the mechanic, "I'm sorry, I can't afford it right now." I went inside and waited for them to take my car off the lift. Twenty minutes later, the car was still on the lift. I went outside and asked the mechanic what was happening and how long it was going to take. He said about an hour. I asked him why, and he said they had already started servicing it. I was shocked. I told him I couldn't afford it and I hadn't approved it. He asked me what I wanted him to do. I told him "put my tires on and let me have my car." He yelled at the mechanic to stop work on it, and that mechanic acted pissed. I went insided and waited again and they did nothing. I started complaining to the people inside telling them how upset I was and only then, maybe 20 minutes later did they decide to give me my car back.

I am a single woman and I believe they were trying to take advantage of me. I immediately took my car to a mechanic I had used before and they replaced my pads and brakes for $270.00. They told me I didn't need any fluids or flushes.

Brakes Plus could certainly come back and say they misunderstood me, but I clearly told the mechanic that I could not afford their "free estimate."

Don't go to Brakes Plus. They are shady.

Company: Brakes Plus
Country: USA
State: Arizona
City: Glendale
Address: 6635 W. Bell Rd
Phone: 6238787790

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