Smart Auto/Carchex
Would let me cancel

I original bought a warranty from Smart Auto till I decided to go with another warranty company. I had bought the policy only one day before deciding to cancel. When I called in ONE DAY LATER I was being vastly pressured to stay with their company. That's all fine and dandy but the gentleman would not give up and let me off the phone. When I told them who I was going to go with they started to tell me that I would be a fool to go with that company. They started to try and show me negative press about that company which I thought was very petty and ashamed that a company would go that far to slander another competitor. I understand business is precious these days but come on. All I did was call in to cancel not to get a dissertation on why I'm an "idiot" for leaving them, and going somewhere else. I'd rather not say where I went, but let me tell you when I tried to cancel with that company (cause Smart kept calling me in a last ditch effort to get me back) they were very nice about it and let cancel without any bother. I don't know about you but if someone has to try so hard to keep my business how hopeless are they and how extreme are they willing to go if I ever need to cancel in the future.

I'm so glad that I ended up canceling with them because I didn't get my refund for 3 weeks after canceling. Remember I was only a customer for ONE DAY! That to me is insane.

Company: Smart Auto/Carchex
Country: USA
State: Maryland
City: Hunt Valley
Address: 10950 Gilroy Rd Ste D

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