Us Fidelis/tier One Warranty
Us fidelis lets you think you have a good warranty til you need to use it

I bought the warranty in feb. As a single mom workin 3 jobs, i thought it was a good idea as my truck was just over 91,000 miles. Called may 5 & told them it was vibrating and making a funny noise & should i have it towed, the lady ask me if i felt it was safe to drive and i said i thought so but i am not a mechanic. Told me to take it to the shop as soon as possible. My son became sick that evening (tues). I had him to the dr twice & er twice by friday. He then was admitted for e coli, i was on my way home to get clothes to stay at the hosp. With him. The truck broke down. I called for a tow & went to get a rental car. Friday night they call me to say it will not be covered because the mechanic said the u joint broke & caused the transfer case to crack & the transmission to go out. He denied saying that, so we called back, they would not allow me to hear the recorded conversation where he supposedly said this. They then send an adjustor out monday who said it was approved because of the transfer case. Obviously, they didnt want that answer, so on tues sent another one out who stated the transfer case had been leaking for months. I checked my receipts for my oil changes in feb & apr & no known leaks were detected, there are no leaks spots in my driveway as well. As of today, i have called & filed complaints with the bbb, indiana attorney general office, angies list & go see an attorney on tues

Company: Us Fidelis/tier One Warranty
Country: USA
State: Missouri
City: Wentzville
Address: 100 Mall Pkwy
Phone: 8006491856

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