Valvoline Oil Change
Poor work led to breakdown

I recently had taken my vehicle to the Valvoline Oil Change location near my office during lunch for a quick oil change. Little did I know how much pain this preventative maintenance trip was going to cost me.

That evening as I left my offfice the car didn't start on the first try. I didn't think anything of it at the time but then the next day my car began to shudder and shake violently and I had to nurse it back home. I had the have the car towed to my local dealer to find out what was wrong.

I was suprised when they called me and asked if anyone had changed the oil or serviced the air filter recently. I was told that when they checked the engine they found that the hose from the air filter had become detached and that the oil dipstick was halfway out of the slot which caused oil to spray in the engine.

I asked them to put this info on the service ticket and then contacted the Valvoline shop to complain. The manager sounded very concerned at first but then after several calls with no follow up she basically said they found no fault on their end after reviewing their video of the service bay and only offered me a free oil change.

The incident basically cost me $160 for a tow and diagnostic at the dealer not to mention a lost day of work. I'm not the type to complain but I really felt that Valvoline was the cause of the engine failure and should have done more to compensate me beyond one free oil change. Needless to say they will not be getting any more of my business.

Company: Valvoline Oil Change
Country: USA
State: Virginia
City: Centreville

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