Mexicana Airlines
Waiting period to get a refund

T attempted to guide a solution online to Mexico Town for an urgent situation journey, I joined the charge card info along with a time having a concept running your demand arrived on to get a very long time after which it shut without providing me a, I did so this three times, same journey, same title, same period also it did the same, lastly I quit it alone thinking I'd get it done 24 hours later. About the following day I examined my emails and had verification of 3 seats bought. I named Mexicana and described the problem talked to telemarketer discovered the issues and prepared the reimbursement and described that it'd consider 28 times to obtain the $ back, I told him how I required the cash to create this crisis journey and he proceed to express which was the plan and may not do something, after rough half an hour I requested to talk to a boss and was transferred to Azucena ho told me that there is nothing they might do and was as much as the monetary division but wouldn't transferred me because she said they don't consider calls, I requested to talk to her boss Claudia Alarcon but she'd not transferred me, provide an expansion and stated she was from the workplace all of the period, Again i requested to talk to a boss within the monetary division and he or she told me she'd not transferred me to other people simply because they were all likely to state the same, I informed her I'd maintain and he or she set me on-hold for rough 20 units then returned about the point and hung-up on me. Iam really upset about that scenario since the money-they are keeping may be the only cash I'd to create this journey, like I told them-this is definitely an emergency trip and I'd borrowed the cash togo, at this time I-donot understand what Iam likely to do.

Company: Mexicana Airlines
Country: USA
Site: mexicana.com

  <     >