US Airways
Uncaring, rude, inefficient, habitually an unpleasant experience

My sweetheart and that I are long distance because of our particular work circumstances. We attempt to observe one another atleast twice per month. Usairways is among not many airlines that travels to and from Yuma, Arizona from Denver. We're consequently frequent flyers.

On a single occasion my sweetheartis flight was postponed for such a long time that from the period he'd reach Colorado he'd have experienced to obtain straight back on his returning trip. At that time we experienced that setbacks occur and we extended to travel Usairways.

Sometime next event I had been planned to fly-out of Colorado at 6:30 P.M. Our connecting trip out-of Phoenix was planned to abandon at 9:30. Our Colorado trip was postponed 40 minutes. When the airplane came Usairways was not able to obtain the entrance to function. They invested half an hour looking to get the gate to function in the place of shifting the plane more than 10 toes to a clear gate (positioned actually only 5 feet from our planned entrance). They ultimately wound up shifting towards the nearby entrance after 40 minutes. The client solutions sign in consultant was rude and sudden. After I questioned her whether I'd skip my connecting trip she lifted her speech and mentioned she'd previously spoke with me which I had a need to go take a seat. Well, I did so skip my connecting flight.US Air could not provide any options aside from perhaps a trip out-of Phoenix at 6pm the next evening but no guarantees. They agreed to taxi me to Yuma. I had been guaranteed that my luggage woul

N be about the first trip out-of Phoenix the next day. Following a 3.5-hour travel to Yuma and incredibly small rest I woke up and named Usairways in Yuma. I described my scenario and requested them to assist me locate my luggage. The very first repetition was rude and handled me just like a kid—she told me there is nothing she might do for me personally. Her supervisor was even ruder. He abandoned me, informed me that setbacks should be anticipated espeically within this economy. After I questioned him for that luggage claim quantity for people Atmosphere in Phoenix he hung-up on me after which unplugged the telephone in the wall. How do you understand he did this? Since after I re-dialed I acquired a note stating "this quantity continues to be disconnected." Our baggage did not appear until 10:00 that evening (Saturday). I had been to depart Saturday morning.

Recently my sweetheart was planned to come quickly to Denver from Yuma. Their trip from Yuma to Phoenix was good. At Phoenix they boarded him, he reached his chair and discovered someone else sitting there. It ended up the airline had released two seats for that same chair and had overbooked the trip. They advised him there is nothing they might do for him: they might not travel him back again to Yuma or might they guarantee him an area on another trip out to Colorado that evening/evening. He was stuck. He waited in the airport for almost 10 hours simply to be informed he was from fortune. He taken care of this solution and was informed just this occurs a great deal.

In most of our transactions around Airways the client support continues to be scary. Associates of the flight are rude and unapologetic. Setbacks get inexplicable and concerns go unaswered.instead, the reps operated as though we owed them anything once they had all messed up.

I am aware that delays occur. This, however, is just a chronic issue with this flight. It's a routine rather than scattering of isolated situations. While coping with this flight anticipate possibly to not get to your location, a wait, missing luggage, rude customer support, and reps who merely don't care.

Damage Resulting = consequently of of those issues we've dropped countless pounds.US Airways is uncaring and unapologetic. I used a great deal of cash purchasing items which I'd loaded in my own carrier, that the flight lost. To prevent this flight we've to travel into Phoenix and taxi or drive to Yuma—a-3 hour travel. This will provide you with a sign regarding how much we shall previously to prevent Usairways.

Period, however, hasbeen our greatest reduction. Usairways merely doesn't worry about this facet of the problem. The things they can't realize is the fact that people's lifestyles and circumstances rely on their proficiency and effectiveness. My sweetheart and that I have therefore very little time together because it is.US Airways has charge people such important time together. I am aware that there's probably no legitimate option for this kind of reduction. Our objective is just to obtain the term out about Usairways.

Company: US Airways
Country: USA

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