Jim Archer - Jim Archer Chrysler Jeep
Archer Chrysler Jeep - Performed vehicle service incorrectly, made excuses and failed to statisfy my issue

I paid $104.95 for a front end alignment on my jeep on 11/25/08 at Jim Archer in Houston, Texas.
Then rotate my tires at the beginning of February and noticed significant wear.
I did not immediately suspect the alignment and thought it could just be the type of all-terrain tire.
Tried to contact Jim Archer Jeep numerous times and finally learned the service department had closed.
I went to different jeep dealer to "check" the alignment.
The technician indicated he had to adjust "everything".
In ten weeks I did nothing to cause the first alignment to be out of adjustment in every aspect. A single bump or pothole would not cause toe, camber, etc to all be out of specification. I avoid these spots while traveling on my usual day-to-day travel.
The second jeep dealer charged me for the new alignment.
I went back to the original servicing dealer and spoke personally with Jim Archer who made excuses and basically brushed me off. He obviously had not intension of returning any portion of the $104.95 spent/wasted at his dealership.
I contacted Chrysler Inc. And they refused to stand behind their dealer, service or product. It is fairly obvious that the technician at Jim Archer used the incorrect specifications for my vehicle for every aspect to be out of specification. Since neither Jim Archer nor Chrysler will seem concerned with my issue, I will never purchase another Chrysler/Dodge/Jeep product. I suggest steering clear of Jim Archer Chrysler Jeep.

Company: Jim Archer - Jim Archer Chrysler Jeep
Country: USA
State: Texas
City: Houston
Address: 19200 Northwest Freeway
Phone: 2814456400

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