Sutherlin Nissan-Used Cars-Mall Of Georgia
The worst customer service, Tried to not honor their promise

On Saturday, January 17, I visited the Sutherlin Nissan-Used Cars-Mall of Georgia Location to inquire about a 2000 Jeep Wrangler that they had for sale. After agreeing on the price of the car, the salesman and the used car manager insisted that I leave a personal check for the full amount of the car until I returned to the dealership to pay with the check from my lender. Both assured me that if I was not approved for financing through my lender, to just return the Jeep and they would give me my personal check back.

On Monday, January 19, I returned to Sutherlin Nissan to return the Jeep because I was denied financing through my lender. I went straight to the financing representative who held my file with the check inside. He stated that he was unable to give me my check and that he would have to consult the salesman and that all he does is financing.

He brought the salesman into the office. I told him the situation and then he said that he was unable to return my check and that it would have to be approved by the used car manager. He sought out the sales manager who then entered the office with a bad attitude. From there, the situation got very ugly.

The manager was very rude and refused several times to return my check. He spoke loudly and cut me off every time I tried to speak. Several times, he accused me of lying saying that I told him that I was already approved for the loan, which I never did because my lender does not do pre-approvals. After reminding him over and over that all I wanted him to do was to keep his word and return my check AND after my friend who was with me threatened to bring the TV news station in that he works for did he finally return the check. He ripped the check off of the folder and THREW IT AT ME. After that he said angrily: You need to get out! And then told my friend: And you need to go with her! We were already out of the chairs at the time and walking toward the door, me in front of my friend. He continued to yell and make belittling comments to me and my friend as we were exiting the building. It was actually a very chaotic scene that the whole dealership could hear and witness. At one point, I seriously considered calling the police.
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Not only does Sutherlin Nissan dealership say whatever they can to sell a car, but they do not stand by what they say. I can not even call what they practice as customer service it is purely an INSULT.

Company: Sutherlin Nissan-Used Cars-Mall Of Georgia
Country: USA
State: Georgia
City: Buford
Address: 1855 Luke King Pkwy
Phone: 6787144055

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