Oxmoor Toyota Of Louisville, KY
Deceptive practice/overcharge

Oxmoor advertised a special grand opening price of $16,900 for a 2009 Camry LE. I purchased one during the sale hours on January 15. Jon Bowman handled the financing part of the sale and after listing a hodgepodge of additions and subtractions (auto care, service contract, rebate, special benefits package, filing fees tax, interest, delivery and documentation fee, down payment) neither my wife nor I noticed we had been overcharged $1289. I noticed the error the next day and called Jon Bowman. He said to come in the following Monday and he would take care of it. I have talked to five different people there that all agree that I was overcharged and I have the money coming but the money never came. Finally (after a month of the run around) I was told by sales manager Matt Storm and customer relations representative Brittany Thomas that the general manager is not going to return the money. They apologized but said there was nothing they could do.

Company: Oxmoor Toyota Of Louisville, KY
Country: USA
State: Kentucky
City: Louisville
Address: 8107 Shelbyville Rd
Phone: 5024261200

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