Gibson Truck World
Did not Adhere to the warranty purchased

I purchased a 99 Ford F350 with a bumper to bumper 50/50 (Gibson pays 50% and I pay 50%) warranty. The warranty stated that all work had to be performed at Gibson shop. I told the salesman that I would not be in the state of Florida after the purchase. I was told that as long as I notified Gibson before the work was done to the truck there would be no problems. Five months after I bought the truck the transmisson went out. I contacted Gibson four days In a row only to leave a message on a machine. I was contacted for the vin number of the truck. I needed the truck so I had it fixed. After the work was done then I was contacted by Gibson service manager requesting a copy of the bill. The day after the bill was sent to the service manager I was told that they would only cover $1296.00 but the bill was $2517.33. I was told that they contacted the repiar shop and told them they only covered 1296.00 but this was not true. They sent a check to me for $648.00. I called several shops in the area and no one would rebuild the tranny for $1296.00.

Company: Gibson Truck World
Country: USA
State: Florida
City: Sanford
Address: 3455 S Orlando Dr
Phone: 4073210660

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