Monro Muffler Brake & Svc
Sales rep lied about brake pads being paper thin

I went to this auto shop because I needed a timing belt replacement which would cost about or less than $300.00. I received a call about an hour later at my cell phone and the sales rep. Said I need brake pads replacement; he insisted the brakes were paper thin and I really need brakes. Despite that I said I did not want the service.

About 5 minutes later, he called back and said, I needed the brakes probably even before the timing belt because they were paper thin. I would not be able to immediately verify what the sales person was saying because I was going out of town the following week... So I tried to negotiate with the sales rep. He said he lower the price for the service.

When I got back to the shop I asked for the parts (brake pads) back. A week later, back from my trip, I checked the brake pads and realize not a single one of the brake pads are paper thin; as a matter of fact, they still have more than 12K miles left on them, if not more. This service was not needed immediately... I could have saved money by doing it myself, but I was lied to and pressured in order to agree to receive the service.

Tyroleos
loveland, Ohio
U.S.A.

Company: Monro Muffler Brake & Svc
Country: USA
State: Ohio
City: Milford
Address: 938 Highway 28
Phone: 5139650246

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