BMW Of North America - VOB BMW Auto Sales
Sale and failure to effectively service of "lemon" BMW X3, with collusion from BMW North America VOB Auto Sales

We purchased this vehicle in January. The computerize control system in this vehicle started to fail in October. It has been in for service 7 times for control system failures dealing with the transmission, and now the brakes.
This vehicle when accelerating automatically downshifts. The transmission will disengage for 10 seconds which it slows down.in traffic this is potentially lethal. They claim that this is normal. Most recently the vehicle on the way home from service failed to brake. When I took my foot off the accelerator and hit the brake pedal (twice) it accelerated instead! We had the X3 towed in and now they find no fault code with the computer and find no issues.in fact the quote from the e-mail was "From my observation from roadtesting and I can see where it is very easy for this to happen is that when sitting at rest with the brake applied there may be a possibility that the drivers foot on the accelerator may rest upon the brake pedal as well which in turn would cause this reaction." (Brian Blakeslee, VOB Service Manager) The only problem with this is that the vehicle was not at rest, but driving at 35 miles per hour down hill to a red traffic light!
This result was approved and colluded by the following BMW corporate workers: Juan. Garcia@BMWNA.com, Scott. Zipfel@BMWNA.com, Bruce. Reineke@BMWNA.com, Seema. Kumar@BMWNA.com, and jedtenhoeve@vobautosales.com. We have no choice but to go into legal action against them. If you have had similar experiences, please contact us for possible class action.

Company: BMW Of North America - VOB BMW Auto Sales
Country: USA
State: Maryland
City: Rockville
Address: Rockville Pike

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