Vonage V-Portal
Wrongly information

I make an application for providers on July 24,08 and that I obtained the vonage V-Website container on July 28,08. I talk to among the customer support individual (a girl) on that evening and he or she attempted to inform me just how to link the container also it did not function and he or she set me on-hold so when she returned I were informed that people wouldn't possess the group-panel solutions till Nov. 08, therefore in the place of providing me a reimbursement she stated that she'd place the providers on-hold till I call-back in Nov. 08. I weren't advise that I'd be billed a disconnection charge of $117.69, I had been not advise that I'd just one month to respond then when I call-back in Nov. 08 I were informed that I really could not obtain the group-panel providers of this type and that I couldn't get my money-back the organization had removed from my consideration an overall total of $203.10. I were being charged for providers that I never had. Among the customer support individual searched up the info and explained that there have been no moments utilized and also the money-they had removed from my consideration were costs for disconnection charge and my 30-day-time restricted were up. Additionally they stated that I'd make an application for the two weeks free consequently I really could not get my cash back. All I request were for my cash to become set back in my own consideration and that I were informed it might not be set back. I've bank statements demonstrating where the cash arrived my consideration within the quantity of $19.54 for that weeks of September, May, Sept., Oct. And November of 08. I actually donot have that type of cash to provide out free of charge, since I never used the providers. I really hope we are able to negotiate this issue as in order possible. I weren't provided a telephone number till I keep in touch with a person support individual on Dec. 1,08. This really is after I spoke towards the client providers individual on Dec. 1,08. Thanks to take the full time to reveiew my criticism, aspire to below from you quickly.

Company: Vonage V-Portal
Country: USA
State: New Jersey
City: Holmdel

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