Chrysler Financial
Repossession

I didn't realize until today that Chrysler had so many complaints against them. My experience with Chrsyler was in September yes I was going into my 3rd month of being late with my payments, only because for the first 3 months when I went to the car dealership in Virginia that said that my finance company was Chrysler and Chrysler sent me two letters saying that our loan had been denied. When I contacted the car dealership who sold me the car they said that they would get back to me on who my finance company would be, I called them and called them no one ever helped me (what I should have done was took the car and dropped it off at the dealers until they were able to correct the problem), so when Chrysler 2 months later contacted me about my late payments it became a mess and that's when I contacted a representative of Chrysler (I can't remember her name) but I asked her to give me until the 19th of September that I would definitely have all of the money to pay my bill and to get back on track with my car note, she gave me the amount to pay including late fees, which was a total of about $1900, I told her no problem I would MoneyGram the money to them, we got off of the phone with that agreement (I thought) in place. On September 16th a gentleman pulled up in front of my home and repossessed my van. We did not argue with him, we gave him the keys and he allowed us to take things out of our van that we needed and that was that. I called Chrysler financial and spoke to a representative (this lady was so nasty, that I eventually called back with a lawyer on the phone to see if he could help with getting my van back) and she cursed him out and myself, and told me the reason why she was not going to allow me to get my van back was because I was rude and nasty, so at first she told my husband and I that we would have to pay the full amount to get our van back which was $28,000. We didn't even pay that much for the van. So after several times trying to get someone to talk with us in paying the $1900 and the storage fee to get our vehicle back we were not successful, so now it is on our credit report as a repo and owing $13,000, a big difference from the $28,000, I am now afraid to call them with seeing all of the various complaints in the finance department that other customers have had. I really don't know what to do, because I want to see how much of a payoff would they accept any order to have this issue removed off our credit or at least as a satisfied account. Please someone help me!

Company: Chrysler Financial
Country: USA
State: Maryland

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