Cerritos Nissan
Service Rep from Dealer trys rip me off!

I bought 20005 nissan altima, it was brand new car from dealer, I had only 1 miles on it when I bought this car. Never had problem until near 30,000 miles check engine light came on. This was on 12, I went to Cerritos Nissan and service rep told me my fuel pump is bad and there was recall on onboard computer. They fixed it under warranty. I notice something weird. Everythime I fill-up gas full level does not go all the way and gas level drops down too quickly, it seems like car is using more fuel. This car has 20 gallon tank, I could be already empty.

I went to different dealer closer to my home, They told me since other dealer did the repair you need to go back same Dealer for any more warranty repair. When I got to Cerritos Nissan, Service Rep told me they can't check on my car because gas is full. I told them to its okay to drain gasoline off from my car (they said its fire hazard) to come back when gas is near empty.

2nd attempt, march, I went to Cerritos Nissan to drop the car off, Service Rep told me we are overbooked, please come back later. (I already made appointment 3 month ago). I had no choice reschedule for another day

3rd attempt, may, went back to Cerritos Nissan, Service Rep who help me last time he no longer works there. No one know about I make appointment for service.

4th attempt, June, finally Cerritos Nissan, took my car and checked over and they did not found anything wrong. I asked service rep did you check the fuel level and service rep told me no need to check. That's funny, first Service Rep told me to bring car in when gas near empty. I think they are trying void the recalls they made or they simply does not time to check my car over.

I talked with Supervisor at the Cerritos Nissan, He told me since you havn't done any 30,000 mile service he recommend doing service, He quote $1600 that's right $1600. He also told me car battery is weak and needs to change right way. I said wait a minute here. I went to my own mechanic there was nothing wrong the battery. He did voltage check and re-checked nothing.

You know, Some time business slow and they try to make sales, COME ON!!! I bought the car from dealer and they tried to rip-me OFF!!! I am not happy at all with service they give me. They are losing nissan customer. I am not buying another nissan!!! Cerritos of Nissan (CA). Beware!!! This dealer will try to rip you off any way they can!!!

Company: Cerritos Nissan
Country: USA
State: California
City: Cerritos
Site: cerritosnissan.com

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