Hertz
Bad service

Ordered a rental car from Hertz Rentals. Given one price on the phone and told that Hertz had 5 of those vehicles available for that day. Arrived at Hertz on time was told that they had no vehicles of the type that we wanted get a free upgrade to a vehicle that did not meet our needs or get a down grade to a vehicle that did not meet our needs. This was explained to us by a gentlemen at the Hertz Rental in the Tampa Bay airport with what could only be described as a "Superior" attitude. Who then acted like we were holding his line up. We took the upgrade hoping that it would have the leg room that we needed we knew the downgrade wouldn't. Got the bill receipt and noticed that the price "quoted" was not the price given. Price was almost 50% higher, my wife read back what she thought the price was before making the transaction over the phone, that is before tax, Florida tax, a Concession Fee Recovery of 15.48 never told to us up front that it would be part of our bill, nor did they give explanation of other fees FLA surcharge 7.38. Long story short 1. Misquoted price 2. Attitude of worker 3. Not the car that we had held in advance for us very uncomfortable. Wife had a hard time adjusting her seat I had no leg room and of course leg cramps. It was not the car that we had researched.

Company: Hertz
Country: USA

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