Mitsubishi
Faulty product

I purchased a 52" TV that apparently had a poor light engine. (At a cost of $105 for the technician to advise me of the problem). I have been in contact with Mitsubishi since May 18 to come to a fair resolution. The cost of replacement is $805.00. The orginial cost of the TV was $3,499.00. I felt they could, at the very least, replace the part. I was willing to pick up the labor cost of $300.00. They were not willing to do that. Their "final" offer was 33% or $265.00. I just feel that with the cost of the TV I should not be having to replace "the guts" out of my own pocket. Lastly, the customer service I received was deplorable. I was told on several occasions I'd be called back w/in 24 hours... No call. Once I asked for a supervisor who said she'd call me back the same day - that was June 5th! Still no call from Vanessa. I have logged calls with them 5/18,5/20,5/27,6/2,6/4,6/5,6/6,6/7,6/9,6/12. Most made from me to them. Good luck to anyone with a faulty product. Buyer Beware!

Company: Mitsubishi
Country: USA
Site: mitsubishi-tv.com

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