Frontier Airlines
Bad service

Frontier AIrlines in cohoots with AIG Travel Guard insurance has switched their online ticketing process from an "opt-in" to an "opt-out" action. For those that have been regularly making reservations on line, as the company encourages, this is a sneaky little change that you are not aware of until you print out your receipt and it informs you that you have purchased travel ins. If you call Frontier Customer service the rep tells you they know its a bad change and that they can't cancel the policy over the phone. You have to call the insurance company directly. When you call their 800 # you are informed you have to send an email with the policy number. However your receipt from Frontier informing you that you have purchased insurance does not have a policy number. You have to wait for the confirmation notice from AIG to get the policy number. So Frontier pulls a sneaky to sell you insurance and then won't help you to cancel it other than shunt you off to the insurance companies automated system.

Company: Frontier Airlines
Country: USA

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