Continental Airlines
Negligence, inconsiderate, dangerous

Negligent about passenger's ID info & ticket processing. Claimed that ticket had been used when passenger was standing right in front of them & ticket had clearly not been used. Issued boarding passes for passenger who had already flown instead of looking at current passenger's ID driver's license & issuing proper passes w / correct name & info.

Inconsiderate treatment for passenger foot injury. Patient produced dr's note about meds for foot injury - totally ignored w / the words: "Policy is policy!" Didn't consider delay in dr's app't caused delay to airport. Didn't help procure cart so passenger wouldn't have to traverse entire airport to reach last gate in the Cleve Hopkins Airport.

Insensitivity w / regard to patient's condition.

Company: Continental Airlines
Country: USA
State: New Jersey
City: Lakewood
Site: continental.com

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