Price Toyota
Totally greedy and extremely rude, no appreciation or respect for former customers

I bought a Prius from this dealership. I wanted to buy another one. I thought that might make me sort of "special" based upon all the junk mail I was inundated with after the initial purchase telling me how wonderful it was to have me as a customer. Wrong. I have been waiting since February for a Prius. Oh, they got them allright. However, they want the new-bees who don't know squat about this car so they can rip them off. Their latest tactic is... You're gonna love it... If you want the standard/cheapest model, forget it, they say they don't have any and won't get any. Total b.S. If you want a base model with anything below a package 5 or 6, they make you take heated leather seats (dealer installed). No choice on color, or anything else. I didn't even care about the color, but I sure couldn't afford the price of the higher-numbered packages, as they add 3-5,000 dollars to the price of the car. They're not worth the money. So, guess how much the leather seats cost? You got it, another $2,000. They are putting the heated seats on all package 2 models, which are the only one (s) I can afford. Oh yeah, remember I had been on the infamous waiting list since February, and it's now July. Well, supposedly that makes no difference. I have to purchase at the latest MSRP, which is $600 more than it was in February. They had package 2 (s) come in, they simply never contacted me to come and get the car. I found this out from another salesperson when I called anonymously. How disgusting, rude and downright mean, and ultimately, greedy. Price Toyota in New Castle, DE should be ashamed of themselves. Never, ever buy any car from them. If they'll do this to someone who already paid $24,000 for a car, imagine what they'll do to you if you buy only a $16,000 Corolla. Go somewhere else to buy your Toyota, and I mean any model of Toyota. These people are unscrupulous!!! If all this wasnt bad enough, well yes, I complained to the sales manager. He was very nasty to me on the phone and when he didnt want to hear about me pleading my case as to how long I have waited and that I know for a fact that other customers got a Prius before me who had been waiting less time than me, he hung up on me!!!

Company: Price Toyota
Country: USA
State: Delaware
City: New Castle
Address: 168 North Dupont Hwy
Phone: 3023228600

  <     >