Chrysler Of Paramus
Hope Dukes, Natalie Cruz, Felipe Cespedes This company is a big Sham! Please be wise if you really need to deal with them!

C/P of a letter I sent to the Chysler Corporation:

I am writing this letter because I feel like the issues I have come across while in the process of buying a vehicle from your company is ridiculous. On June 10 I was contacted several times by a woman named Natalie Cruz stating that she worked in the Special Financing section of Chrysler of Paramus and she would be able to help me purchase a vehicle. I was really excited to hear this because I knew my credit was not good and I wanted/needed a new vehicle. I scheduled an appointment with Natalie for 6pm that evening. When I got to the dealership about 45 minutes early Natalie took the information she asked me to bring, which was proof of address, income and employment. She then asked me to wait a moment while a "room" was available. I didn't hear back from Natalie until about 30 minutes later, only to tell me that I would be speaking to someone else, a woman by the name of Hope Dukes. I then walk into Hope's "office" only to be subjected to her side conversations on the phone for the next half of an hour. I was privileged to listen to her berate a prior customer, make arrangements on how to swindle another, and bad mouth a co-worker because that co-worker did not tell her that he lied to a customer telling the customer that the car he sold them was fully loaded even though it wasn't and she wasn't "hip" to the lie. I was even privileged to listen to the conversation, in the office while I was in it, between Hope and another female co-worker berated a previous customer and even threaten the customer. Still in all, I needed a vehicle so I stayed and told myself to just stay alert. I now knew what kind of dealership I was dealing with.

When Hope finally threw her attention to me it was finally decided they would be giving me $2500 on my trade-in and I would be test driving a Chrysler 300. I test drove the Chrysler 300 and liked it so that night I drove off the lot with the car with an envelope Natalie gave me stating all my paperwork was in it. The same night I looked into the envelope and realized the warranty information was not in it, the vehicle window sticker was not in it, and the trade-in information was WRONG. Hope wrote out that the payoff was $7774.45 and that's how much the car was worth so basically she lied to me and gave me nothing for my car. Needless to say the next morning I called Hope. I had to leave a message. I called Hope again the next day because there were other things that I needed for the car, for example, there was no owner's manual and there were cords hanging out the dash board and looped under the passenger seat, down the passenger side door and out to the trunk. I wanted that removed. On Friday, June 13th I walked to the car to go to work only to find out that the passenger side back tire was flat. I went to the trunk to pull out the spare tier only to find there was no spare and the hazard lights did not work. I called Hope when I finally got to work and had to leave yet another voicemail. I told her about the items that were missing and needed fixing as well as asked her if there was a way for me to get a spare key and floor mats. I only received one key and no floor mats on the 10th. I called the parts department and was told it would cost me ANOTHER $233 for a key when I just paid over $22K for the car! What a joke!

I did not hear back from her until the 16th when she called me to ask me for my credit card number to process my down payment and she AGAIN needed proof of residency. Not once did she acknowledge my messages. I finally asked her about the voicemail messages I left and she said to fax her a list of things that needed to be taken care of along with the proof a residency. I did this in less than an hour. I stated on my fax coversheet all the things I had noticed thus far and that I would call her at 5pm to confirm receipt and discuss. When I called her back she had the audacity to tell me that she received the fax and she just threw the coversheet in the garbage. I told her we could discuss it over the phone, she asked that I fax it again because she was with someone at the moment. I obliged. After not hearing from her the remainder of the day and all of Tuesday, I called her on Wednesday, June 18th. Again I had to leave a message, I called again on the 19th and 20th and had to leave messages.

On Wednesday the 18th I also called Felipe Cespedes, the gentleman that rode in the car with me when I test drove the car. I told him my dilemma and he told me to come in the next day and he would have everything ready for me and we would set up a service appointment. When I drove all the way to Paramus Felipe gave me the owner's manual, took a spare tire from a car that he was driving and handed me three floor mats turned wrong-side up from the same vehicle. I did not pay attention to the mats because he was telling me to wait until the inspection before scheduling an appointment for service and making another key that way everything can be done at once. He then told me that he gave me three mats, all but the driver side mat, because he didn't have them all. I put the mats in the trunk and drove away. When I get home to look at the mats I see white paint all over the passenger side mat (the mats are black) and they are dirty. Filthy. At this point I'm beyond patient. I think I have been patient enough. Why would he think this would be ok to give a consumer dirty mats with stains on them?

On top of all of this I now notice rattling coming from the car when I drive over a cluster of bumps in the road. I called the service department directly and was told the person that sold me the car would need to call in the service request. Now I am concerned because although I do not have the Buyer's Warranty papers that I've been trying to get from Hope, I know that NJ Law states, "a motor vehicle has more than 24,000 miles, but less than 60,000 miles, the dealer must provide the customer with a warranty lasting 60 days or 2,000 miles, whichever comes first." (My car was bought at 48K) But I am concerned that if it takes to long for me to finally get in touch with Hope I will be out of warranty. I truly believe that what she and this dealership is doing is stall tactics because they know when they sold me this car is had problems and did not have everything it should have.

Today, I received a letter in the mail by a company called Consumer Portfolio Services stating congratulation on my new purchase and they bought my contract and I have to send my monthly payments to them??? Huh??? I signed a contract with Chase. Not once did Hope tell me that they were selling the contract to some other company. I would have been more reluctant to sign the contract because I"d like to have researched this company first. I was told by Hope that "the bank" would be calling me to welcome me and so on and so forth. I won't even go into the lies she told me to tell "the bank" when they do call but never once did she tell me that my contract was being sold.

The entire buying process I've received at Chrysler of Paramus has been the worst experience I've ever encountered. The customer service or lack there of has been horrendous. To date I have yet to receive the warranty statement, the vehicle's window sticker (or something), the floor mats that was promised to me, a spare key, (I inquired about just purchasing one and was told I would need to shell out another $233 after paying over $22K for the car). AND on top of all this the car makes noises when riding over clusters of bumps in the road as if something is loose, the hazard lights do not work and they took my trade-in without giving me anything for it although she clearly said they would give me $2500 for it. This entire ordeal with Chrysler of Paramus has been the worst experience I've had with buying a vehicle

Company: Chrysler Of Paramus
Country: USA
State: New Jersey
City: Paramus
Address: 234 Route 4 East
Phone: 9738450700

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