Hertz Car Rental
Bad support

Worst company - agent seemed reduced. Estimate for mid size rental was $33.99. Required pick up approximately 3 kilometers from Hertz area.informed might get to fifteen minutes. Came after nearly 1-hour. Had named area twice while waiting and was informed driver got side-tracked and really should be there. Seemed amazed he wasn't. While exposed doorway to automobile there is a definite smell which both my friend and that I thought was pot. When questioned what required such a long time, driver mentioned he went the wrong manner, wasn't provided the tackle though he mentioned the precise target when saying his 'chefis' instructions. Additionally mentioned he simply returned from lunchtime. Notice there is a GPS within the vehicle therefore the being dropped doesn't seem possible. Reached area in under 10 moments in-rush hour traffic. Driver arrived directly into total deal experimented with market insurance that we needed to decrease three times. Declaring however it is just $9.00 even if I'd informed him twice it had been included in American Express. First statement offered was for over $72.00. He mentioned it had been for 2 times - nowadays (it had been now after 3pm) and tomorrow. I mentioned I'd not spend $72 for twenty four hours. He mentioned he was providing me the store price also it was on times not hours. Strolled to back-office, instantly delivered and offered me the price cited over telephone. I required my Costco discount and he mentioned he intended there is one-but he'd need to lookup the signal. Subsequently mentioned I really could not need it since I had been obtaining a store price. After I was handed the price within the telephone, it'd nothing related to a store. Used to do not get the Costco Discount. Then I required the Southwest Flight distance credit. He mentioned I really could spend with that charge card but no factors could be utilized due to the store discount. Then he had issues with his computer and needed to attempt to make use of the additional computer. Declining in order to use either pc, he did a hand-written form. He explained I'd be getting the red Chevy Cavalier he selected us up in. I told him the vehicle was grey. He seemed puzzled after which stated it had been grey. He passed me the secrets after over nearly 50 units at work of looking to get the paperwork finished. We questioned where the vehicle was and he mentioned nearby of the building anywhere. We left alone and attempted the secrets till we found the right vehicle. There is no walk-around to check on the vehicle or one to answer questions. We simply got in and went down. The entire procedure for hiring an automobile as of this area that was totally vacant of clients required more than 2 1/2 hours. I'd my worker with me and needed to pay him for this useless period. It will not need absorbed 30-45 minutes for this type of near pick up and running. I'm really upset in the complete insufficient professionalism and customer support. I've hired from Hertz many times and not had such low quality support. Experimented with discover and contact a Hertz customer support fulfillment website or quantity but haven't prevailed.

Company: Hertz Car Rental
Country: USA
State: California
City: Rancho Cordova

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