Prestige Volvo
Overcharged $411.75 for labor hours that were not provided

I recently experienced my Volvo towed to Status Volvo on Course 10 in East Hanover, NJ. At 10:53 on Friday, May 5th, I offered the service division spoken agreement within the telephone to displace the alternator and execute a 90,000 distance service.By 12:54 pm, I obtained a call-back in the dealer showing the repairs were almost total and requested to plan a get period. I understand these precise instances since the contact exercise is documented in my own mobile phone. On my statement I had been billed for almost 6 hrs (5.875 hours to become precise) of work, at $122 each hour to get a complete labor price excessively $700.

After I asked the service division consultant, she described that they're eligible for cost for work time-up to some fixed quantity for every fix or support. Therefore for that alternator, they cost for 2.5 hours of work, as well as for the 90,000 distance assistance, 3.37 hours, to get a whole of 5.875 hours. She described that it didn't matter that both fixes/providers were finished in under 3 hours; this really is their payment plan plus they are eligible for statement for that quantity of work hours included in their charge. She described that their cost isn't based on real work period.

Our bill shows just one specialist (technician) conducted the support.

Company: Prestige Volvo
Country: USA
State: New Jersey
City: East Hanover
Address: 285 East Route 10
Phone: 9748842400

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