Merchants Tire
Customer Service Rep Incredible Rip Off!

I took my '97 Jetta, professionally maintained by a VW and ASE Certified Master Tech into my nearby Merchants for a simple State Inspection.

2 1/2 hours later the CSR hands me an estimate for $973. He says my strut mounts are bad, and need replacing. After I pick my jaw up off from the floor, he offers me a Credit Card Application to ;pay for it.

I said "Fail it and give it back to me". $69.99 each for mounts, $24.99 for bearings, $179 each for Struts (which he agreed I didn't really need), 74.99 for an alignment (which isn't needed for just mount replacement), $178 for labor, plus whatever extra he could find.

I bought 2 mount/bearing assemblys from Auto Zone for under 100.00 (Monroe, LLT warranty). It took myself and a friend using a procedure from the Internet about 1 hour to replace both of them.

These people are just robbers without weapons. Stay away.

Jeff
norfolk, Virginia
U.S.A.

Company: Merchants Tire
Country: USA
State: Virginia
City: Norfolk
Address: Military Highway

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