CarMax
The warrenty they sell is useless if your repair is high dollar

Bought a Mercury Sable in Nov. 07 with the extended warrenty, After driving it for 4000 miles it developed a motor knock. Brought it to CarMax and they confirmed it and told me to bring it to Ford.

I along with CarMax and Ford notified the warrenty co, and invited them to come and hear the knock before Ford tore down the engine, they declined to come but approved the tear down.

Scoring was discovered on crank shaft, rod bearings and cylinder walls, but because we dont know which part was making the sound I was held responsable for the tear down and repairs. This included a new motor totaling $5300.00

I want to know what I did wrong? Why am I stuck with this mess?

I have been a loyal customer for 11 years and my wife and I have purchased 5 cars with CarMax. No more I am very disapointed and hurt by thier customer service.

Spoke with Jeff at thier corporate offices, he was very nice but the local store seems to be concerned about short term profits and not long term growth of the company.

Company: CarMax
Country: USA
State: North Carolina
City: Charlotte
Address: 227 Krefeld Rd

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