Capital One Auto Finance
Non-stop collection calls after paying deferral fee for March payment

I called in the beginning a march and was informed I was eligible to defer my March payment for a $35 fee. I paid the fee and was assured that everything was processed correctly. Started receiving non-stop collection calls (starting at 8am and ending at 9pm - at home & at work, multiple times a day). I explained each time that I did a deferral. I called customer service 5 times and was assured each time that it was corrected. I kept receiving the constant harassment at home and at work.

Just called and spoke to a supervisor and again was assured that it's been taken care of. When I asked for him to guarantee me that the harassment would stop I was told "there are no guarantees in life". When I asked for his supervisor's name he gave it to me, but refused to give me his number stating "he doesn't take calls".

I have never had to deal with such a nasty company before. They mess up, then they harass you, then all they can offer is some sarcastic remarks, no explanation. If I had the money to refinance or to pay off, I would. Now, I can't trust them when they say that my loan is okay or when I do meet my payment obligations - that it will get entered correctly.

Company: Capital One Auto Finance
Country: USA
State: California
City: Long Beach
Address: PO Box 93016
Phone: 8009460332

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