Rockland Auto Plaza Chrysler in NY
Ripoff deception overbilling unavailable for comment poor repair work scam

My 99 Town & Country 3.3literV6 with 59k miles blew the number 1 cylinder connecting rod requiring a replacement engine. It was brought to Rockland Auto Plaza Chrysler in Nanuet NY. It took them 7 days to even begin working on the van!

It took an additional 3 days for them to ascertain the problem. It took 3 days to secure a highly used replacement engine from a junker. 2 weeks to the day it broke, I drove 275 miles to pick it up (I live 3 states away from where it stranded me).

The price agreed upon via phone and by fax (in writing and signed) was mysteriously not the price I was charged upon my arrival. There was roughly $200 added on for "work performed."

Furthermore, the person who said he would be there to explain to me the work done (Dennis) was off that day.

I called him a day in advance and we agreed on a meeting time. He was a no show. His peers were also useless stating they couldn't call him b/c they don't have his number! They did work I specifically forbade them to do! They made my trip there a living hell with their ineptitude and lack of a thread of human decency.

I left there very disappointed and angry. Tha van broke 2 days later b/c of work they performed on a part of the engine I specifically told them to "not touch under any circumstances."

I promptly repaired and sold the van ASAP. Chrysler has been horrible towards me in my endeavor to rectify the situation. I cannot recall a time when I have been treated so poorly outside of a war situation. No Daimler Chrysler products for this family ever again.

Rich
Columbia, Maryland

Company: Rockland Auto Plaza Chrysler in NY
Country: USA
State: New York
City: Nanuet
Address: Route 304

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