Frankie's Auto Body
Took my personal belongings and refuse to compensate or return the items

Based solely on a friend's recommendation, I took my car to Frankie's for repair to my front fender.

I contacted Frankie's on April 13 to find out if they could repair my car the week of April 16. They said they would order the parts on April 16 and work on the car on April 18. I dropped the car off the evening of April 17. I followed up with them on April 18 and they said the car would be ready on Friday April 20.

I called again on April 20, only to find out that they never got the parts and contacted my insurance company to get alternate part approval. Then they told me the car would not be ready until April 23 or 24.

I found out later that the reason for the delay is because they wanted to wash my car and did not have employees available to do that. I told them, had I known I would have declined the wash and just taken my car back on Friday.

I had personal items in my car, including two pairs of brand new sneakers (at a cost of $49.95each). When I finally received my car back, they removed everything inside the car and put it in a trash bag in the trunk. My sneakers were missing.

On April 25, I spoke with the owner Frankie about the missing sneakers and he refused to listen, told me I was a problem person and he wanted nothing more to do with me. He then said we didn't see or take your sneakers and besides they don't fit us. My thought is if you didn't see or remove my sneakers how do you know they don't fit?

Additionally, why was it necessary to remove the sneakers which were on the passenger seat of the car in order to wash the outside of the car?

All I want are my sneakers returned and if that is not possible then to be reimbursed for the cost of the sneakers. I have the receipt and one of the pairs I had not yet worn!

Company: Frankie's Auto Body
Country: USA
State: New Jersey
City: Edison
Address: 96 South Main St
Phone: 7329063549

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