Monro Muffler
Failure to repair a diagnosed problem, and caused a different problem with the car Ripoff

In July I took my 1996 5-speed Nissan Maxima to Monro Muffler to be repaired. The problem that needed to be fixed was the emergency break. They instructed me that the problem was the rear calipers. They replaced the calipers for $416.42. This did not fix the problem.

After the car was returned to me, I noticed the "ABS" light was on, and remains on. I then took the car into another dealership, where they identified the true problem and fixed it for a total of $318.66. They made me aware of the fact that whoever had worked on the car previously had not replaced the emergency break cable, which originally were the problem.

This problem cost me a total of $735.08.

After placing several calls (which I have documented/date and times) to their corporate office and speaking to several representatives about this problem, I have not gained any ground. Nor have I recieved any response from them.

Company: Monro Muffler
Country: USA
State: Connecticut
City: Norwalk
Address: 280 Westport Avenue
Phone: 6077291448

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