Geico
Underestimated repair cost and refused to pay the difference

Yes, GEICO ripped me off too. The same M.O. They didn't inspect the damage completely. They wrote the estimate for less than the actual repair cost. They told me that they would pay for the difference if the actual costs were higher. Then they refused to pay for the total bill.

Worse yet. All of the body shops I talked too said "we are going to do exactly what GEICO wants us to do".

When I told the adjuster that I would file suit. He said "go ahead and file", as if every one of their claimants filed suit.

I made the mistake of contacting the adjuster's supervisor, who was ten times more ignorant than the adjuster! I pointed out that I didn't ask for a rental car while my car was in the shop, which saved GEICO money. And that all I wanted was for GEICO to pay my out of pocket cost for the repairs. The adjuster's supervisor said that he would give me $20 a day for a rental car! You can't rent a moped in Hawaii for $20!

When I went to download the court documents from the Hawaii State Judiciary website. I found a mountain of lawsuits that had been filed against GEICO. And complaints on file at the State Insurance website.

Obviously, what this company is doing is offering lower rates than the actual cost of providing insurance. Then they're making up for it by not paying claims properly. There's a difference between being competitive and being fraudulent.

Les
Waipahu, Hawaii

Company: Geico
Country: USA
State: Hawaii
City: Honolulu
Address: 1240 Ala Moana Blvd
Phone: 8085931010

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