Toyota - Amityville, New York
Inadequate support

A 2003 Toyota Corolla was bought by me in Amityville Ny from Atlantic Toyota. Since it becomes free within the 3 years that I've had the vehicle the rubber window shield continues to be changed twice and boils down using the screen. The very first 2 times were protected under my guarantee. The 3rd period I had been informed by Atlantic Toyota the last period it had been changed was twelve months and 8 weeks before and they might have changed it underneath the warranty free of charge if it had been under twelve months but I had been 8 weeks within the guarantee. They stated they only cost me $185.00 and would provide me a rest. (exactly what a split!).

The associate support supervisor Jayme was excessively rude after I attempted to express that I believed it had been a fix to occur frequently possibly it had been a companies problem she kept interrupting me and would not actually I'd like to complete a phrase. She absolutely must discover individuals skills and some customer support if she is likely to talk to clients this way

I responded that there has to be some companies defect when I have been operating for thirty years and had never needed to substitute this screen shield on some of my vehicles not to mention 3 times in 3 years on a single vehicle

The dealer called me to customer-care support. The support representative I talked with believed that it had been really peculiar the same component will have to be changed 3 times in 3 years and was really supportive. He sensed that it justified being switched to an incident supervisor. My situation was called by him to 1. Sandy stated that she was sorry and called me back however it was within the guarantee period and there is nothing they might do.

I've purchased Toyota vehicles for several years but following this bad support this is my last

Ms. M

Company: Toyota - Amityville, New York
Country: USA

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