Harrisburg Toyota Chrysler Jeep / Hartman Motors
Decides the customer is right, unless it means making less profit

This isn't really a "ripoff", but definately something to think about before doing business with Harrisburg Toyota Chrysler Jeep.

A local Chrysler dealer which I once highly respected has wrecked my opinion of them in the recent weeks. The dealer's service department is simply incompetent.in two previous instances they have scratched my car's paint while the car was in for warranty work. Last week they broke a "clock spring" in my 04 crossfire while performing unrelated warranty work, rending the car unsafe to drive.

During the 2 1/2 weeks it took to perform the warranty repair I accepted the economy rental car that I was entitled to thru Chrysler. Not to bash Hyundai's, but driving one while making payments on a Crossfire is not fun, but I kept my mouth shut. But when the reason that you are still in a rental after 2 1/2 weeks is because of dealership incompetence, it becomes unnacceptable, and its time for the dealer to step up to the plate.

For this reason, I asked if I could borrow the used crossfire that was sitting on the lot until my car was finished. Without too much of a hassle a salesmanager OK'd the loaner. But not so quick, after 4 days of having the loaner crossfire, I was told that it might be 4 weeks before the required part arrives to make my car driveable. Upon learning this, co-owner of the dealership Bob Darr told me I would no longer be able to have the loaner crossfire because it needed to be taken to auction before the dealership "lost thousands".

While I was trying to explain to him that it is the dealership's fault that I am in this situation Mr. Darr verbally assaulted me in a way I can only describe as highschool like demanding I hand over the keys to the loaner crossfire. So in the end, the customer is right, until it means making less profit on a car headed to auction.

Company: Harrisburg Toyota Chrysler Jeep / Hartman Motors
Country: USA
State: Pennsylvania
City: Harrisburg
Address: Allentown Boulevard
Phone: 7176523660

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