Auto Parts Giant
I was not given credit for a core I sent back to them and was then charged for the amount of credit that I had with the company

I was on the internet looking for a part for my car when I came across Auto Parts Giant website. I found the part I was looking for at a resonable price and decided to contact them just to make sure I was ordering the correct stuff. I should have suspected something strange them because the person I spoke with was not at all helpful with insuring me that the correct part was being ordered, but I went through with it anyway because I needed the part immediately. I did get the part pretty quick and a week later I mailed them the core. It is stated on their core retuns policy that it takes 10-15 business days to process the credit back to your account after delivery of the core. I waited nearly 2 months and no credit was given. I kept calling and asking why I haven'y recieved credit just to be told that someone will be contacting me soon, that I will recieve credit by the end of the week or I need to call and speak to their manager, Freddy Parker, which I later found out that Freedy Parker never existed. At this point I figured that since I cannot get my credit back I may as well use it as an instore credit. They were okay with this, OF COURSE RIGHT, why wouldn't they be. After I ordered the part I still had a credit with them because I didn't use the full thing, but I told them that they can keep the measly 2 dollar. I thought everything was finished untill I checked my online bank statement and found that these idiots charged my account instead of giving me credit. When I called I was told to wait 3-5 days and call back. I replied no that is unexceptable and I demanded that it gets fixed while I was on the phone. It got fixed eventually but they refused to credit my account for the 2 dollars that I still have with them. So, I still got another order that I am waiting for so I called, like last time, to get the UPS tracking number and was told to call back later to get the number because it is not available but I should get my shipment soon. This is by far the worst customer service that I have ever experienced in my life and it's hard to take any action besides contacting the BBB RRRRRRRRRRRRIIIIIIIIIIIIIIIIPPPPPPPPPPPPPP OOOOOOOOOOOFFFFFFFFF"SSSSSSSSSSS

Company: Auto Parts Giant
Country: USA
State: California
City: Bellflower
Address: 16429 Lakewood Blvd
Phone: 8776544268

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