Fox Rent A Car
Ripoff Charge $40 because my toll transponder did not work at one bridge

I rent many cars at airports.in April I travelled to San Francisco. To save money (big mistake) I used Fox Rent a Car.

The first thing I notice that Fox was a LONG way from the airport. Their shuttle took a long time to pick me up. The building were the rental company was at was in pretty bad shape and the cars were packed together so bad that I needed to wait for the other customers to move before I could drive away.

I carry a bridge toll transponder so I can quickly drive thru the toll booths. On one occasion, the toll booth was not working and did not register my crossing. Received a letter from the bridge authorities and was told to just send in the toll amount ($3).in June I received a letter from a company that does collection for Fox. The letter said that I was being penalized $40 for the toll booth not registering my crossing. Despite e-mail's, written letters and phone calls, Fox has never responded to my complaint about being charged $40 without my authorization. The collection company said to have the State of California write them a letter that the toll was not working. What a joke.

Bottom line: DO NOT go for the cheaper rental - and avoid Fox at all cost.

Company: Fox Rent A Car
Country: USA
State: California
City: San Francisco Airport

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