7-Eleven
Convenience Stores 7-11 Bad fuel sludge ripoff

On October 8th I was travelling to New York and was running low on fuel. We stopped at the 7-Eleven (7-11) located at 2485 Post Road in Indianapolis, Indiana. I purchased 13 gallons of "fuel" and left. 3 miles down the road my vehicle began to behave in a very unusual manner. It started lurching and stalling and billowing thick white smoke out the exhaust.

I made it to the next town, Greenfield, where I found an Advance Auto Parts store nearby. The guys there quickly identified the problem as being bad gas and made some recommendations. We tried one bottle of HEET water remover and it did nothing. They said it had to be really bad and recommended another, plus a bottle of Lucas Fuel Treatment. I also purchased a bottle of octane booster.

After an hour, my car finally started. Unfortunately, they didn't have a fuel filter that would fit my 2004 Isuzu Rodeo with a 3.5 Liter Direct Injection engine. However, they advised there was an Auto Zone in Richmond (30 minutes away). It took the entire contents of my fuel tank to get us 42 miles down the road (save about 1/2 gallon).

By the time we got there, Auto Zone was closed, so we tried the Wal Mart Supercenter. 6 filters or so later, no luck, we bought a dishpan and drained the remaining "fuel" from my tank. It looked like bloody diahrrea, for lack of a better comparison. Needless to say, since then I have had nothing but engine and fuel system problems.

Here I am 9 months later and over $14,000 worth of damages to my vehicle and yet to receive any resolve from them. John Phillip Reinartz, a representative of 7-Eleven's Risk Management team from the Arthur J Gallagher group, did offer me $34.21 to cover the tank of bad gas. I hardly found that amusing.

If anyone else has had a similar problem, please feel free to contact me by email at (ROR REDACTED EMAIL FOR SECURITY PURPOSES). I plan on filing as many complaints as it takes, and possibly a lawsuit to compensate my damages. I have receipts from the gas station, the parts stores, the Wal Mart, and the dealerships where I have had my vehicle repeatedly repaired since 08 October at least 8-12 times with technician statements and advisor information. My cell # is (ROR REDACTED PHONE FOR SECURITY PURPOSES) and my service advisor, Glenn, can be contacted at (ROR REDACTED PHONE FOR SECURITY PURPOSES)

Thanks in advance for any and all assistance in this matter. A quick response would be GREATLY appreciated as I am an investigator and have lost over 19 days of work so far, some of which was surveillance where I make $250 a day. Not to mention the $30/day for the rental car.

Company: 7-Eleven
Country: USA
State: Indiana
City: Indianapolis
Address: 2485 North Post Drive
Phone: 3178955822

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