General Motors
Will not stand behind product, poor quality, lousy service, why foreign makers are doing better sales, don't care about customers ripoff

I am a current owner of a 2002 Chevy Silverado. My last three vehicles have been GM products. I am writing to you today to tell you about a little problem I recently had with my
truck.

With only 48,000 miles on it, the transmission went out. As the vehicle came with a 3 / 36,000 warranty, this ended up costing me $2,086.00. Needless to say, I am disappointed with this vehicle's reliability. The oil has been changed at a Quick Lube every 3000 miles, as recommended by the manufacturer. They keep records, so I can produce documentation of the care that this truck has received. And the fact that it is a 2002 with only 48,000 miles on it shows that it has not be driven beyond what is normal and expected... Especially for a $26,000.00 vehicle!

I contacted GM, and they were very professional when telling me that this was not their problem. They seemed to be much more concerned with what company was used for the repair of the transmission than the performance of the part itself. Both the original transmission and the replacement transmission were genuine GM parts. They said that they would help with the costs, but only if I had the work done at a GM dealership. Are they implying that a transmission may go out because it had originally been put in incorrectly? Hmmmm, it was the original one that was put in at the assembly plant.

But either way, I still get the 100,000 mile warranty on the transmission itself, regardless of which idiot installs it. Go figure.

I am a very frustrated Chevrolet owner at this point, and am wondering in any one else has had a problems similiar to this?

Company: General Motors
Country: USA
State: Michigan
City: Detroit
Address: P.O. Box 33170
Phone: 8002221020

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