Route 114 Gulf
Overcharged for and botched oil change and damaged my car ripoff

An oil change was performed on my Toyota Prius hybrid car. Prior to releasing my car to their care, I asked the technician if he was experienced and familiar with hybrid cars, and he informed me that he was. The oil tank was then overfilled due to the technician "topping off" the tank. The technician claims this is a common practice (on a hybrid engine system, this is extremely detrimental, calling into question his true experience with this type of car).

Oil then flowed into the car's intake manifold and contaminated the air flow sensor. This resulted in necessary repairs performed by the dealer costing me $418.67. The station owner, despite his technician admitting to "topping off" the tank, refuses to cover the damages to my car.

The dealer has put into writing the cause of the damage (this and all other related paperwork was provided to the Gulf station owner) and has offered to speak with the Gulf station to inform them of their error. I offered to defer further action, legal or otherwise, if the Gulf station covered the charges, but they have insisted that the overfilling of the tank was done by someone else after I left.

Company: Route 114 Gulf
Country: USA
State: Massachusetts
City: Lawrence
Address: 325 Winthrop Ave
Phone: 9787943343

  <     >