Carmax
Says they wont sell you a wrecked car, but they sold me one ripoff

I was sold a 2000 chevy venturew / 57000 miles on it, in febuary 2 weeks after they sold me the van i took it back because the transmission was shifting hard and and rolling backwards while in drive or forward while in reverse. The service manager told me this was completely normal.

So I drove it for a few months like that, then I took it for a oil change. They informed me that the van still had the original filters in it that should have been replaced 27000 miles ago (so much for there 125 point inspection). They lifted my van up to change the oil and would you beleive we were pulling masking tape of the bumper from where it had been painted, obvious sign that it had been wrecked (another thing they missed on there inspection). Also the bumper was missing 4 of the 6 bolts that held it on the vehicle (did i mention their inspection yet?)

So i take my van back to Carmax, the shifting has become so bad that I inch forward a inch in my seat when it shifts gears. This time they actually take it to another company, a transmission shop, whom had to completely rebuild the transmission. There was brass shavings in the transmission (inspection?). While it was at carmax i also told them the fuel regulator had gas all over it after my last fill up, i was told they would look into it, but it was never put on the work order so was never fixed. My husband asked carmax why they sold us a wrecked van, they stated that 5 or more panels have to be repainted before they will not sell the car. Anyone ever catch that in their commercials?

Here's the real kicker when you walk into there showroom there is a car that had been wrecked (picture on display) and repaired, only the front passanger side had been smashed and in bold letters it says you will never buy a vehical here that looked like this. Hmmm I only counted 2 panels painted there. I have now purchased a carfax report (duh shouldve done that before I bought the van) and there on the report it states it was repaired at a collision repair shop.

Company: Carmax
Country: USA
State: Texas
City: Plano
Address: 4448 West Plano Pkwy
Phone: 9729437590

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