Toyota Of Louisville
They said they were sorry for the error but now i still need a car

On 3/31/05 I signed a contract to purchase a 2005 Toyota Prius from Toyota of Louisville. At that time I made a down payment of $12,000. The salesperson advised that the car would be in "any day now".

Two weeks later on Friday 4/15/05, the salesperson advised that the car was "on ground" and it would be in "within the next couple of days". Friday and Sat past and he did not call back. On Sun 4/17/05, a friend of mine called and advised that he just purchase a Prius from Toyota of Louisville. He paid the entire amount for the car. I went to look at the car and found that it was the one I ordered according to the Vehicle ID Number.

I talked to the salesperson by phone and he advised me that an error was made and a different salesperson had sold my car to Mr. Walker. On Monday 4/17/05, I talked to the general manager, he advised that the error was made and he would sell me another veh. Similar to the one I ordered. That car was not on the lot. I did not accept the car because it was used at the auto show. It appears that they sold Mr. Walker my car because it was on the lot that Sun. And they were going to sell me a different car that was not on the lot that Sun. The general manager was very polite and gave me back my down payment.
I have already notified the Better Business Bureau concerning their actions.

Company: Toyota Of Louisville
Country: USA
State: Kentucky
City: LOUISVILLE
Address: 6514 DIXIE HIGHWAY

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