Pods
Horrible PODS experience - PODS DELIVERY AND CUSTOMER SERVICE

I moved across the country from SD to FL, using PODS. The pickup experience was fine. The night before I arrived in FL I did not get a call with my estimated drop off timeframe, nor could I get a hold of anyone because it was a Sunday. It arrived late Monday afternoon, and the driver tore up my driveway with the machine they use to unload it. It started breaking up the pavers and he did not stop until it had torn the corner of the driveway off. He called his mgr, and asked if we wanted PODS to pay for the damage. We of course said Yes. The driver showed up at my house the next weekend, with his son, to try to fix them - but they said they could not. I called PODS today, to find out the status of this - and was told that the driver stated he told us that the driveway was not structurally sound in the area that we asked him to put it... Which is not the case. The PODS customer service rep was not nice about this, basically accusing me of lying about it - and that there was nothing PODS was going to do. I asked her - Why did he offer PODS to pay for it, if it wasn't their fault? She could not answer that. I also asked her about my bill. I was QUOTED $350 less than what was CHARGED. And my invoices show $350 less than what was CHARGED. She said there was nothing she could do about that either. She was not friendly about it either. I asked her if there was another number I could call, to talk to the local PODS people about this, or if she could provide me with the name of the original person that built my order, and quoted me INCORRECTLY. She said she could provide neither. Plus I had to wait on hold forever to even get through to talk to her. What a waste of my time. I am very frustrated with the way PODS has handled my situation. I work all over the country, I will let anyone know that is interested in using PODS - think twice about it.

Company: Pods
Country: USA

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