Arby's
Plastic in Sanwich Leads to Discrimination - Bacon & Swiss Chicken Sandwich

On September 30 I went to an Arby's restaurant on my break because I had a late lunch. I am NOT a regular Arby's customer; it was actually my third time ever eating there in my life. A co-worker gave me some coupons that would be expiring on 9/30 so I went to get her an I some Arby's. I ordered her a regular Beef Sandwich with a coupon for $1.99 and I purchased a pick 2 they had 3 Tenders and a Bacon & Swiss Chicken Sandwich for $4.00. My first order was done immediately; However, the Black American (Shift Leader) at the window advised me it would be 4 minutes before my chicken would be done. When I got back to work after eating my tenders I began eating my burger and after a few bites I bit into the sandwich and noticed a long piece of plastic that was hanging from the sandwich. I then asked my co-worker if I was mistaken what I was seeing, and he confirmed it was a piece of plastic; I wanted someone else to see before I freaked out. I instantly called and General Manager answered and advised me to bring it back to the store, I advised I would be there immediately. When I took the sandwich in and showed it to the General Manager (Tall Caucasian American Lady w / wavy Blonde medium length hair) the FIRST words to come out of her mouth after seeing it, were "Well this looks like something from a cigarette wrapper and none of us here smokes at all." I said "I beg your pardon, are you insinuating that I smoke cigarettes AND that this piece of plastic came from me when you could CLEARLY tell where the plastic had been lodged into the cheese. I was honestly going to just have her replace my order and ask for something extra for maybe my co-workers for this inconvenience, but my mind changed once the General Manager treated me as if I was some embusult. I was insulted because #1 I DO NOT SMOKE CIGARETTES. I believe if another person of her same nationality had come into the store with the same issue she would have been a lot more receptive in being apologetic. However Comma because I am a young Black American woman I must smoke cigarettes and purposely put things in my Arbys sandwich where I never eat, she questioned my Christianity and my character without any knowledge at all of the person I am. When restaurants mess up my food I always tell them, I am not trying to get anything free I just like for my food to be correct when I order it without the inconvenience of having to even come back within the same day or another day to have it replaced. Fast food is about convenience …. For example, I had a problem with something being missing from my Chick fil-A #RESOLVED

Company: Arby's
Country: USA

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