Sysco
Small account gets no service

I work for a large foodservice company and food purchasing contract is made with SYSCO on higher corporate levels for units belonging to this company. I have never seen a SYSCO rep during the 3.5 years I have been employed. I requested many times to deliver product between 5:00 - 11:00 hours. That is a 6 hours window! I get the delivery after 14:00 (that's 2:00 P.M.) hours sometimes and either I stay waiting for the truck after closing for the day or have to pay overtime to somebody to wait in case I have a client meeting etc. I asked the sales rep, I asked his higher up many times. It is not happening. That shows that small contract accounts are neglected since the manager cannot order from US Food, PFG... Etc The sales rep and consequently SYSCO has no stake to give good service because the small contract account is "in the bag" anyway. S/he/SYSCO chases after big accounts and has no time to bother with us little "guys." I am very disappointed and truly aggravated by this arrogance. It is clearly demonstrated that if one enters into a contract with SYSCO service level will drop and in my case it is rock bottom. I asked SYSCO Customer Service for a contact number to their headquarters but my request was denied. "Don't call us, we call you."
(I used to purchase independently for resorts and chose the distributor who gave good service and competitive prices. I DID GET service from SYSCO at that time if I chose to order from them because my business was uncertain with them. They never knew if I would drop them or keep ordering from them. They had to make it sure they meet their sales quota and they gave good service to ensure that.)

Company: Sysco
Country: USA

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