McDonalds
McDonald's - frustrating customer service - chicken snack wrap

I went inside and ordered 2 chicken snack wraps, with honey mustard. I received one with BBQ and one without sauce. I didn't mind the BBQ mistake because I changed my mind mid-order and in Texas there is almost always a language barrier with English being misunderstood, but the resulting exchange was so ridiculous. The cashier was on her cell phone by the fryer and someone else "helped" me by telling me sauce was extra. I brought my wrap to the counter and after 3 employees milled about, I was able to show it to the original cashier, once she put her personal cell call on hold, and she said yes there is sauce on it. I asked if the Honey Mustard sauce was clear in color because I couldn't see any. She replied yes it is clear. WOW! We both were looking at it and instead of saying ooops there is no sauce, let me add some... She lied right to my face. Last visit to McD for me.

Company: McDonalds
Country: USA

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