Red Lobster
Poor Service`

Last night my family nd I decided to have dinner @ the Red Lobster in Mentor, Ohio. Our waitress was not so great. S he served us our salads and walked away, we looked at each other in disgust like "Wow are we suppopse to eat this with our hands?" She never gave us any silverware. So we asked her for some silverware and she gave it to us so I felt the need to ask "Do they still serve the biscuits with your meal?" she replied "Yes I'm waiting on them to get done!" Huh had that been the case a good waiter/waitress would have told my party and I that there was going to be a wait on the biscuits. However she walked away and within two minutes she brought the basket of biscuits out with about three napkins. I just looked at her thinking to myself that was awfully quick are you sure they were cooking still or did you just forget to bring them out because I'm thinking you just forgot. So we began to eat the salad and the biscuits and when we went to grab a biscuit we realized that there were'nt any saucers. Now I'm extremely pissed off thinking to myself "Is she still in training or is she just treating us like crap?" So we continued eating when my husband shouted out angrily "There is hair in my salad" now we are extra frustrated simply because we have been recieving nothing but poor service our whole meal. We flagged the waitress down to make her aware of the hair being in the salad so she had a manager come over. When he got there he let us know that he was aware of the hair being in the salad. He looked around at all of our meals and said "Yeah we get a least one plate a day with hair" real serious and then he said "Apparently it did'nt spoil your appetite." That right there took the cake. Even if you all do have one customer a day with a complaint about them finding hair in their food I think it was very inappropriate for you being the manager to advertise that as if it's something good. You never even apologized for this mishap. I am so very disgusted with this Red Lobster in particular. They will never see my face no my money again.

Company: Red Lobster
Country: USA

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