Mugs and Jugs
Extremely Bad Service! Trying to overcharge!

Went to watch the football game... These people are thieves! They told me that their drink specials were Buy One Get One free. Great! I made perfectly sure before I ordered that I could order a Captain Morgan and Diet Coke and it would be included in the BOGO special. It was. I also asked our waitress "Windy" if I could get both drinks in the same glass. (Thought it would be easier for her... Again, she said fine.) When she brought out a small glass I was confused, and asked if that was the double. She said "no" and proceeded to take my drink away. I told her it was fine; she could simply bring out the "free" drink later... Well, she brought out a tall glass later and I asked her if this was the "free" drink? She said it was... She said there were 2 shots in there, but the extra shot was on her because "she messed up"... I told her she didn't have to do that but it was very much appreciated. Later in the game I ordered wings and I ordered a second drink. This time I was told it would come in the same glass. Great! The service was slow, but the wings were great and I still was a happy camper despite what was going on in the game. Lol. When the waitress was ready to present us with the bill she proceeded to tell me that I was being charged for an extra round of drinks. I told her that was not acceptable to me and she needed to adjust the bill. With that, a manager (?) came over trying to explain to me that I ordered 3 drinks. I told her that I did not order 3 drinks and that she should talk to the waitress because I was told something completely different! She kept interrupting me with..."You don't understand" when clearly, I was the ONLY one that understood EXACTLY what happened. She argued with me and finally adjusted the bill which was exactly what she should have done from moment one. No argument. No controversy. I was RIGHT and she was flat out WRONG. I will NEVER step into that place again. They will lose out on some very loyal patrons. While I am quite sure that "Windy" received a decent tip, she appeared dumb as a bag of bricks and should have simply admitted her error. You simply cannot tell a customer that something is FREE because you made a mistake and try to charge them for it later. NEVER AGAIN! My whole experience was ruined! Good riddance Mugs and Jugs. I deserved an apology.

Company: Mugs and Jugs
Country: USA
State: Florida
City: Port Richey
Address: US 19

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