Burger King
The worst workers on earth!

We went to the Burger King in Columbia Falls, MT at about 3:30 pm MST on 12/27. The first surprise to us was that there was only one car in the parking lot, which I thought was weird. Maybe it was the time of day or the small population of Columbia Falls. After we left, we thought it could be because other people have experienced the same poor service that we received at this Burger King and don't frequent it.

When we walked in, the employees were gathered around a table in the dining area, the cashier yelled at one of the kitchen workers to get to work in a loud unprofessional manner. He did not greet us with a smile, a hello, or a welcome to Burger King. We were the only people in the restaurant, so he was under no stress and should have been very courteous. My wife began ordering for my family, and when we received our order, to our surprise, the order was wrong. We were missing an entire meal we had ordered, and were charged for something we didn't order which we did receive. We felt intimidated by the employees, so we didn't complain and just ordered another burger. Had the cashier repeated back to us in the first place what we ordered, maybe we could have caught the mistake then.

While we were eating in the playground area we watched as the employees once again gathered around the table. One of them sat on a table which we thought was very unclean. Then two of them went outside and smoked in plain view of us right in front of the main entrance. One of them put a leather jacket with chains on over his uniform. Another sneezed into her hands and just sat there without getting up to go wash. She was obviously sick and should not have been working that day under her condition. Another woman went outside to visit with friends that had pulled into the Burger King parking lot. These people pulled in by spinning cookies in the empty parking lot. The girl worker jumped in the vehicle and visited with these hoodlums while on shift. The whole scene was very unprofessional. Sure these people have damn McJobs, but that is no excuse to screw around. Where was the manager in all of this?

My three-year-old son then asked me to take him to the bathroom. It was very unclean around the urinal and toilet. The seat on the toilet was broken and should've been replaced.

The employees working here were very unfriendly and made us feel like we were intruders. This one poorly staffed Burger King lost my business for this entire franchise. If they don't enforce their company policy for this Burger King, how can I be sure they will for others?

Company: Burger King
Country: USA
State: Montana
City: Columbia Falls
Address: 1211 9th Street West
Phone: 4068928885

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